To clear cache on Firefox follow the steps below. If you continue to have issues please contact us.
- Click the Firefox menu button (three horizontal lines) and select options
- Select the Privacy & Security panel.
- In the Cookies and Site Data section, click Clear Data.
- Remove the check mark in front of Cookies and Site Data.
- For more information about managing site data, see Manage local site storage settings.
- With Cached Web Content check marked, click the Clear button.
- Close the about:preferences page. Any changes you've made will automatically be saved.
You can find more information on clearing your browser cache at the Mozilla Firefox website http://support.mozilla.org/en-US/kb/how-clear-firefox-cache#w_clear-the-cache