To clear cache on Internet Explorer follow the steps below. If you continue to have issues please contact us.

  1. On the right-hand side of the browser, click on the gear icon, also called the Tools icon
  2. Click Safety > Delete browsing history
  3. In the Delete Browsing History window that appears, uncheck all options except the one labeled Temporary Internet files and website files
  4. Click the Delete button
  5. The Delete Browsing History window will disappear. When complete you'll see a "finished deleting" message at the bottom of the window
  6. Close the Internet Explorer window and reopen



You can find more information on clearing your browser cache on the Microsoft website 
https://support.microsoft.com/en-us/help/17438/windows-internet-explorer-view-delete-browsing-history