This article will help you with your iPhone or iPad. If you're having trouble with an Android, please check out this article instead.

If the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or when you background the app and open a different app, it is likely a known iOS issue. Here's a few steps to try.

If you have a home button on your device:

1. Double click the Home button (the button on the front of your device) and all multitasking apps will appear.
2. Swipe up on the iHeartRadio app to remove it from running in the background.
3. Click the Home button again to go back to the normal screen.
4. Tap to open the iHeartRadio app and play audio.
5. Try backgrounding the app to ensure audio continues to play.

If you do not have a home button on your device:

1. If you're in an app, swipe up from the bottom of the screen to return to your Home screen.
2. Swipe up and to the right to reveal all of your open apps.
3. Put your finger on the middle of the iHeartRadio app and swipe up on the iHeartRadio app to close it. 
4. Swipe up from the bottom of your screen to return to your home screen.
5. Tap to open the iHeartRadio app and play audio.
6. Try backgrounding the app to ensure audio continues to play.

If you are still having trouble, please chat with an iHeartRadio Customer Care agent so we can help troubleshoot with you.