Please note: iHeart.com no longer supports Internet Explorer 11.
For the best listening experience, we recommend using one of the latest versions of a supported browser. We currently support the latest 3 versions of the following browsers:
Supported Browsers
If you're using an older version of any of these browsers, updating to the latest version can resolve many issues.
Basic Troubleshooting Steps
Refresh the page
Start by refreshing your browser or reopening the site. This can resolve temporary loading issues.
Clear browser cache and cookies
Clearing your cache can fix playback or loading problems.
- Google Chrome instructions
- Mozilla Firefox instructions
- Microsoft Edge instructions
- Safari instructions
Disable ad blockers or extensions
Some ad blockers or browser extensions can interfere with playback.
- Try disabling ad blockers (try steps in this article)
- Try opening the site in a private/incognito window to test
Reset your browser (Chrome)
If you're using Chrome and features like the play bar are not appearing, try resetting Chrome to its default settings.
Check your internet connection
A slow or unstable connection can impact streaming. Try switching networks (Wi-Fi ↔ mobile hotspot) if possible.
Try another browser or device
If the issue continues, test on a different browser or device to help isolate the problem.
Still having trouble?
If you're not sure which browser or version you're using, you can check at:
- whatismybrowser.com
If issues persist, please contact support with:
- Your browser and version
- Your device and operating system
- A brief description of the issue (include link to what you're trying to listen to)